Hello everyone. And Happy Independance day!
I recently spent a couple of days out of town on a ” girls getaway” with my sister. We decided on a resort and spa on A beautiful lake in northern Wisconsin. We had been planning this trip away for quite a while, and , it goes without saying, we were looking forward to time away and some R&R. The resort and spa looked amazing on the website, and, we justified spending a bit more to have a pampered and comfortable stay.
I wont lie, I am a bit picky. I work in an amazing spa, that I’ve always had the best treatments and I have high expectations because of this. Also, I , like most people, don’t want to spend my hard earned money needlessly.
We checked in at the resort, and went immediately to the spa. It was beautiful. We were given a tour and a form to ascertain our preferences and any important medical information. We were given lockers with cozy robes and slippers and shown to a luxurious relax room.
The treatments and amenities were fabulous and were worth every penny. I was impressed, and that’s a big compliment.
Unfortunately , my bubble would soon burst.
We got to our room, opened the door, and were immediately back in 1972. It was awful. Dirty carpet, No amenities, furniture I think I had as a child, and a bathroom the size of a closet. No coffee, tea or water. No microwave. Children running up and down the halls all night. A/C that barely worked and was probably originally put in in the 50’s .
This entire experience made me think about the little things. All of the small positive things that make for a great experience. How, after a fabulous experience in the spa, it was all ruined by the room.
I think as a consumer, who works hard , you should get what you pay for. And, if you do, it’s important to let the business know that they are hitting the nail on the head.
I gave a glowing review, both to the spa and yelp, for the awesome spa experience. I also filled out a survey letting the resort know where they are not excelling, and why I was disappointed.
Hopefully, they will take my opinion to heart and make necessary action. And, hopefully, the spa manager will praise their employees for a job well done.
As for me, I will always try to remember the little things and continue to serve my guest the best way I can.